This page concerns only our Tenaya at Yosemite policies. If you are looking for help on booking, modifying or canceling your reservation please see our main
UPDATED CANCELLATION POLICY
We have created a new cancellation policy that provides our guests with the confidence of flexibility during this unprecedented situation that affects all Delaware North Parks and Resorts destinations.
Under this policy, all reservations may be changed up to the day of arrival without penalty (no charge*). Please note that changes to the reservation will be subject to availability and any rate differences. Cancellations may be made up to 4:00 p.m. PDT two (2) days before the scheduled arrival date without penalty*. Cancellations made after 4:00 p.m. PDT two (2) days before the scheduled arrival date will result in the loss of the deposit.
Thank you for your understanding, and please stay safe.
*Excludes reservations booked under the Advance Purchase / Book Early and Save rate, which are non-refundable.
For the exact legal terms of our policies, please read the full policy below.
Do I get my deposit back if I cancel?
To get a refund on your deposit, cancellations must be received by 4 p.m. PDT at least 2 days before your scheduled arrival. Cancellations made within the aforementioned periods will result in a forfeit of your deposit. Please note that some special rates are non-refundable. Non-refundable rates are clearly labeled as such. Group contracts may also stipulate different cancellation terms.
How do I cancel?
Call Central Reservations at 1 (855) 988-1484.
Can I cancel/change my reservation online?
If you made your reservation online through our website, you can manage your reservation online (look for the cancel/modify link next to the Check Availability button below the calendar). If you made your reservation through another website such as Expedia or Booking.com, you will need to manage your reservation through that site.
Do you allow pets?
Yes! We are dog-friendly, subject to availability (not all rooms are dog-friendly). There are extra fees for pets and some restrictions. We ask that you read the full policy below
While they can’t explore the trails, leashed dogs can explore along most paved roads, sidewalks and bike paths at Yosemite National Park. You don’t have to miss out on any famous sites if you have your dog with you.
- Hike Jackson Road to see the beautiful, and hidden, Tenaya Creek Falls.
- Enjoy a meal on the patio with your furry friend at Jackalope’s Bar & Grill.
- View the Sierra National Forest by rail on the Yosemite Mountain Sugar Pine Steam Train. Dogs ride free!
- Walk the Valley Floor in Yosemite National Park.
- Stop by the gift shop at Tenaya and pick out a souvenir for your pup.
Do you have an Amenity Fee?
Yes. A daily amenity fee of $30 per night will be added to all reservations. In addition to our regular hotel amenities, the Amenity Fee includes:
- S’mores Kit
- Use of Pedal Bikes in the summer months, weather permitting
- Snow Shoes available in the winter months, weather permitting
- Lawn Games, weather permitting
- Guided Nature Hikes, weather permitting
- Steam Room & Sauna
- Two Reusable Water Bottles
- Access to Game Room
- “Dive-in” Movies
The Amenity Fee is reflected in the total amount due, but not reflected in the deposit on your reservation; it will be charged on arrival. If you have questions about the Amenity Fee, please inquire at check-in. Added values are subject to availability and may be substituted at any time.
What is the CA Tourism Fee?
A daily $0.75 California Tourism Fee will be charged during your stay. The fee is reflected in the total amount due, but is not included in your deposit and will be charged upon arrival. Visit California is a nonprofit 501(c) corporation with a mission to develop and maintain marketing programs – in partnership with the state’s travel industry – that keep California top-of-mind as a premier travel destination.
What is the Yosemite Conservancy Fund Donation?
An optional donation to the Yosemite Conservancy Fund of $1.00 per night will be added to each individual room reservation. Yosemite Conservancy is the only nonprofit dedicated to supporting Yosemite National Park. As Yosemite’s official philanthropic partner and cooperating association, they work closely with the park to fund high-priority projects and provide enriching educational programs.
For the health of all its guests, Tenaya at Yosemite is an entirely non-smoking and non-vaping resort. This includes but is not limited to tobacco and cannabis.