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Frequently Asked Questions

There's a wildfire in the Yosemite area, should I cancel my reservation?

It is unusual for California wildfires to result in damage to tourism infrastructure – leaving the visitor experience largely intact. However, before traveling, research your itinerary. You may need to reroute your trip or consider alternate activities when you are here. Air-quality is another concern when wildfires are active. While Tenaya makes every effort to provide guests with real-time updates through our communications channels including email, social media and the website, it is advisable to consult air-quality and weather forecasts. Area webcams through NPSSierra News and Tenaya’s website are also helpful resources and provide current pictures of how smoke may be affecting the region.

Is it safe to travel to Tenaya Lodge when a wildfire is nearby?

The safety of our guests and employees is always our top priority at Tenaya Lodge. During wildfires, the resort team works closely with local authorities to stay informed so that we can determine safety protocols and travel recommendations in real-time based on proximity to the fire, air quality, weather forecast and other factors.

If Yosemite National Park is closed due to fire, what else is there to do?

Yosemite’s south gate region offers a wide range of activities that are outside of the national park including recreation at Bass Lake, mountain biking, wine tasting, historic museums, quaint local towns and more. Visit Yosemite Madera County is a great resource for ideas on things to do and places to go.

How do wildfires happen in Yosemite?

Fires can start from natural causes such as lightning strikes or manmade causes including arson or carelessness. Fires play a critical role in the lifecycle of a forest, naturally reseeding trees, diversifying the landscape and supporting new plant and wildlife that depend on burned areas to regenerate and thrive. The National Park Service has a Wildland Fire Management Program that is designed to protect life, property, and natural and cultural resources, while ensuring the continuation of fire as a natural process.

How prepared is the resort for a wildfire?

Fires are not uncommon in forest areas since they are a natural part of a healthy and sustainable ecosystem. Many of our staff members have lived and worked in the area for years and have experienced fires in the past. The resort has an emergency action plan that associates follow and have successfully navigated when incidents have occurred in the past.

How does the resort respond when wildfires occur?

Many times, resort activities can continue to occur as normal without interruption despite a wildfire in the area. Factors such as poor air-quality and proximity of the fire can result in certain amenities and activities being temporarily closed or, as a last resort, temporary evacuation.

How does Tenaya support the community during a wildfire?

Tenaya Lodge proudly supports first responders by serving as a home base and providing rooms, meals and other aid to fire fighters and emergency personnel. Tenaya Lodge is also proud to be part of the solution on an on-going basis, not only taking forest fire prevention seriously, but also staffing the emergency response team at Fish Camp’s fire station, Company 33.

How can visitors help protect the forest from wildfire?

Visitors can do their part by practicing extreme caution during dry conditions and following all laws regarding open fires, as well as having an emergency plan and following any evacuation orders.

How does fire help maintain a healthy forest ecosystem?

Fire helps reduce dead vegetation, stimulate new growth and improve habitat for wildlife. Without fire, white fir trees would grow unchecked and climb into crowns of giant sequoia trees and act as ladders for fire. Regular fires help to control the growth of white fir trees, which ultimately protects the giant sequoia groves that so many visitors come to see and appreciate. Willow, aspen, and birch are types of trees that sprout from their roots after a fire. Other trees require fire to release seeds to reproduce. Natural landscapes like a ponderosa pine forest become more open after a fire, creating conditions that ensure the success of the next generation of pines.

Is there somewhere I can donate?

If you’d like to donate, please visit the Yosemite Conservancy website at https://yosemite.org/

Why are bears breaking into cars in Yosemite?

Black bears are opportunistic feeders. Bears will break into cars to obtain food if it is more readily available than natural food sources. The only way to solve the problem is to keep all sources of unnatural food away from bears! During the day, all food in cars must be hidden from sight. Cover coolers and grocery bags with a blanket or put them in the trunk. For overnight parking, all food should be removed from your vehicle and placed in your room or a secure storage locker.

Where is the Hill Studio?

The Hill Studio is in the Wawona Visitor Center on the grounds of the Big Trees Lodge.

Where is the Ansel Adams Gallery?

The Ansel Adams Gallery is between the Yosemite Valley Visitor Center and the Post Office in Yosemite Village.

How far is the Mariposa Grove of Giant Sequoias?

The Mariposa Grove is four miles from the hotel. Exciting news! The Mariposa Grove of Giant Sequoias has re-opened!! Mariposa Grove has been closed for four years for restoration, so don’t miss this chance to see the changes!

What time can I check in?

Accommodations are available for check in at 4:00 p.m. Check out is at 11:00 a.m.

How do I make a dinner reservation?

For reservations, please call us at (855) 988-1484 and select option 4. Jackalope’s Bar & Grill also accepts reservations for groups of six or more.

Do you have Room Service?

Yes, we do. Please see our Room Service page for full details.

How do I get to Tenaya at Yosemite?

Please see our Directions to Tenaya at Yosemite page for maps and directions coming from various different starting points.

Is there any public transit from the airport to Tenaya at Yosemite?

YARTS provides bus service during the summer months. See the public transit section of our maps and directions page.

Is there public transit from Tenaya at Yosemite to Yosemite Valley?

YARTS provides bus service during the summer months. See the public transit section of our maps and directions page.

How can I request adjacent rooms?

You can include this request in the “Reservation Notes” section when booking on-line or you can call our Central Reservations office at (855) 988-1484 and an agent will facilitate this request.

What are the hours of the pool, laundry facility, fitness center and game room?

• Indoor Pool: 6 a.m. – 10 p.m.
• Outdoor Pool: 9 a.m. – 9 p.m. (Summer Only)
• Laundry Facility: 24 hours
• Fitness Center: 6 a.m. – 10 p.m.
• Game Room: 8 a.m. – 10 p.m.

When we reserve a Cottage Room or an Explorer Cabin, do we have the entire cottage or cabin to ourselves?

Tenaya at Yosemite offers Two-Bedroom Explorer Cabins which you have all to yourself with two bedrooms, a living room and balcony or porch. These are standalone cabins.

Our typical cottage has two Cottage Rooms downstairs and a Cottage Suite upstairs. You will be reserving only a single room or a single suite. Learn more about Cottage Rooms and Suites.

Where are the nearest hiking trails?

• Jackson Road – Leave right from the hotel and hike to a waterfall in 2.5 miles, or you can drive the first two miles and just hike the last part. Jackson Road connects to a vast network of dirt roads in the Sierra National Forest.
• Lewis Creek – 10 minutes south of Tenaya at Yosemite.
• Goat Meadow – 10 minutes north of Tenaya at Yosemite.

Many more options exist both in Yosemite National Park and in the vast Sierra National Forest. Speak with the concierge for suggestions and maps.

What will the weather be like when I visit?

Of course, we can’t predict the weather months in advance, but we do have a weather page that has forecasts for several different altitudes in the area and some data on seasonal averages. For current conditions, also see the live Tenaya at Yosemite webcam.

Can my dog stay at Tenaya at Yosemite? Can my dog dine with me?

Yes! Here, you can fetch a vacation you’ll both enjoy. We even have special packages for Fido. See our Pet-Friendly Lodging page and our Deluxe Pampered Pet Package for more information. Please note that you must obtain prior approval when making your reservation if your dog weighs fifty pounds or more.

As for dining, California law only allows service animals in restaurants, so we can only allow non-service dogs on the patio at designated tables and they are not allowed to enter or exit through the restaurant itself.

To see all the policies relating to pets at Tenaya at Yosemite, please see the Pet Policy section at the bottom of our Pet-Friendly Lodging page.

How long does the park stay open?

The park is open 365 days a year, 24 hours a day.

How much does it cost to enter Yosemite?

Fee Type Fee
Non-commercial Vehicle $35 | per vehicle
Motorcycle $30 | per motorcycle
Individual (bus passenger, bicycle) $20 | per person

For a full list of fees including commercial fees and annual passes, the Senior Pass (for US citizens and permanent residents 62 and older), the Access Pass (for US citizens and permanent residents with permanent disabilities) see the National Park Service fee page.

Are pets allowed in the park?

We welcome dogs at Tenaya at Yosemite and the Sierra National Forest around the lodge provides miles and miles of roads and trails to explore with your pet. See our pet-friendly lodging page and our Deluxe Pampered Pet Package for more information. Please be aware that your pet will be less welcome inside the park gate and subject to the following rules:

 

  • Pets are NOT permitted in any Yosemite lodging facility.
  • Tenaya at Yosemite allows pets/dogs.
  • Pets must be kept on leash at all times.
  • Pets may not be left unattended at any time.
  • Pets are not allowed on trails or in the backcountry of Yosemite, including ski trails in winter.
  • Pets are permitted anywhere on the Valley Floor, Happy Isles Nature Center and Mirror Lake Parking Lot. Pets are also permitted on the Pohono Bridge and on paved paths not designated as a foot or horse trail.
  • Pets are NOT permitted on any slope above the valley floor.
  • Pets are NOT permitted in public eating places, stores or other public buildings.
  • Exceptions are made for seeing-eye dogs and “hearing” dogs. Inquire at the Park Visitor Centers or
  • Ranger Stations for more information. Service animals are allowed in lodging facilities.
  • There is no kennel service in Yosemite Valley.

I only have a few hours, how do I see the park?

Yosemite National Park is vast and you will only be able to see a small portion of it in a few hours, but you can still see some of the most famous sites and most breathtaking scenery. Some things to do for a short visit include:

• Visit to Glacier Point.
• Visit Yosemite Valley, with stops at Tunnel View and perhaps quick hikes to Bridalveil Fall and Lower Yosemite Fall (possibly dry in late summer and early autumn depending on the year).
• Visit the Pioneer Village in Wawona and relax by the river.

For more ideas, visit the National Park Service suggested activities page.

How far is it to Yosemite Valley?

Count on roughly one hour and 15 minutes to drive the 37 miles from Tenaya at Yosemite to Yosemite Valley.

How far is it to Glacier Point?

Glacier Point is about a one-hour drive from Tenaya at Yosemite.

Where can I drive my car?

There are many scenic areas that can be reached by car. A number of these areas will have turn-outs and/or informational signs. Popular destinations such as Yosemite Valley, the Mariposa Grove and Tuolumne Meadows suffer from traffic congestion. Visitors are encouraged to use free shuttle bus transportation provided at these locations.

Areas restricted from vehicle traffic are:

  • Happy Isles Loop*
  • Mirror Lake Road*
  • Various sections of the shuttle bus route in Yosemite Village*
  • Merced Grove
  • Tuolumne Grove
  • Mariposa Grove

 

*Excluding persons with permanent disabilities. Free parking areas exist in proximity to these areas.

 

In the winter, the Tioga Road (Hwy 120 East), the Glacier Point Road from Yosemite Ski and Snowboard Area to Glacier Point and the Mariposa Grove Road are closed. Other park roads may close temporarily due to heavy snow, rockslides, etc. 24-hour road and weather conditions may be obtained by calling (209) 372-0200.

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